FAQ

Q: What materials are used in your jewellery?

A: We craft our pieces using high-quality materials that designed to be tarnish-free and waterproof. All items are 18k gold-plated. Each product description provides detailed information about the additional materials used.

Q: How do I determine my ring size?

A: We provide a ring sizing guide on our website to help you find the perfect fit. Most rings are available in small (6), medium (7) and large (8). If you’re unsure, we recommend visiting a local jeweller for an accurate measurement.

Q: What shipping options are available?

A: We offer free standard shipping on all UK orders. 

 

Q: Do you ship internationally?

A: Yes, we ship to various countries worldwide. International shipping rates and delivery times will be calculated at checkout.

 

Q: How can I track my order?

A: Once your order is dispatched, you’ll receive a tracking number via email to monitor your shipment’s progress.

Q: What is your return policy?

A: We accept returns within 7 days of receiving your order for unworn items in their original condition and packaging. Earrings are not eligible for returns or exchange.

 

Q: How do I initiate a return?

A: To start a return, please visit our Returns page and follow the instructions provided.

Q: How should I care for my jewellery?

A: To maintain your jewellery’s shine, store it in a dry place, avoid exposure to chemicals/perfumes, and clean it regularly with a soft cloth.

Q: Do you offer gift wrapping?

A: Gift wrapping services will be available on the website very soon.

Q: What payment methods do you accept?

A: We currently accept major credit cards as listed at checkout.

 

Q: Do you offer any discounts or promotions?

A: We periodically offer promotions and discounts. Subscribe to our newsletter to stay updated on the latest offers.

If you have any further questions or need assistance, please reach out to us:

 

• Email: sunsets-secrets@mail.com